Terms & Conditions
Last updated: September 2026
Welcome to Talk to Roo. These Terms & Conditions set out the terms under which Talk to Roo provides its arrival, relocation and settling-in support services.
By making an enquiry, booking a service or purchasing a Talk to Roo package, you agree to these Terms & Conditions.
1. About Talk to Roo
Talk to Roo provides practical, personalised support to individuals and families preparing to move to, travel to or settle in Australia.
Our services are designed to provide general guidance, practical assistance and information based on the individual circumstances and requirements discussed with you.
Talk to Roo is not a registered migration agent, visa agent, immigration lawyer or legal adviser. We do not provide migration, visa or legal advice.
Where professional, legal, migration, financial or other specialist advice is required, you should seek advice from an appropriately qualified and registered professional.
2. Our Services
The services provided will depend on the Talk to Roo package selected at the time of booking.
Each package may include different levels of communication, guidance and support. The services included in your selected package will be outlined at the time of booking.
Talk to Roo will make reasonable efforts to provide the services described and agreed upon with you.
We may recommend third-party services, businesses, websites or providers where we believe they may be useful. Unless expressly stated otherwise, Talk to Roo does not provide or guarantee those third-party services.
3. Enquiries and Bookings
An enquiry does not constitute a confirmed booking.
A booking is confirmed once:
you have selected your package
The applicable payment has been received
Talk to Roo has confirmed your booking
We may contact you after receiving your enquiry to clarify your requirements and ensure the selected package is appropriate for your needs.
4. Fees and Payment
All prices are displayed in Australian dollars unless otherwise stated.
Payment must be made using the payment method available at the time of booking.
The price applicable to your booking will be the price displayed or otherwise agreed upon at the time your booking is confirmed.
Talk to Roo reserves the right to update its pricing and packages from time to time. Any changes will not affect a booking that has already been confirmed, unless otherwise agreed with you.
5. Cancellations and Refunds
Our cancellation and refund arrangements will be communicated at the time of booking and may vary depending on the package purchased.
If you need to cancel or reschedule a service, please contact Talk to Roo as soon as reasonably possible.
Nothing in these Terms & Conditions limits or excludes any rights or remedies you may have under the Australian Consumer Law.
Where a service does not meet a consumer guarantee, you may have rights to a remedy, which may include a refund, cancellation or other remedy depending on the circumstances.
6. Changes to Your Plans
We understand that travel and relocation plans can change.
Where reasonably possible, Talk to Roo will work with you to accommodate changes to your circumstances, timing or requirements.
Changes to your plans may affect the availability or suitability of certain services. We will discuss any material changes with you where applicable.
7. Information and Guidance
We aim to provide information that is practical, relevant and reasonably accurate based on the information available to us and the circumstances you provide.
However, information relating to accommodation, employment, transport, costs, government requirements, local services, availability and other third-party matters can change.
You remain responsible for independently confirming information where appropriate, particularly where a decision may have legal, financial, immigration or other significant consequences.
Talk to Roo does not guarantee that any particular outcome will be achieved as a result of the information or guidance provided.
8. Migration and Visa Matters
Talk to Roo does not provide migration assistance, immigration advice or visa advice.
We do not determine visa eligibility, recommend visa pathways, prepare visa applications or provide legal advice regarding Australian immigration matters.
Any information we provide about moving to Australia should not be considered migration or legal advice.
You should obtain advice from a registered migration agent, immigration lawyer or other appropriately qualified professional for visa or immigration matters.
9. Third-Party Providers
Talk to Roo may introduce, recommend or provide information about third-party businesses and service providers.
These may include accommodation providers, transport providers, insurance providers, employment services, professional advisers and other businesses.
Unless specifically stated otherwise, Talk to Roo is not the provider of those third-party services.
Any agreement you enter into with a third-party provider is between you and that provider. We encourage you to review their own terms, conditions, pricing and policies before engaging their services.
10. Client Responsibilities
To allow us to provide the best possible support, you agree to provide information that is reasonably accurate and relevant to your circumstances.
You are responsible for notifying us of any significant changes to your plans or circumstances that may affect the services being provided.
You are also responsible for making your own final decisions regarding travel, accommodation, employment, finances, visa matters and other personal arrangements.
11. No Guarantee of Outcomes
Talk to Roo provides guidance and practical support but cannot guarantee a particular outcome.
For example, we cannot guarantee that you will secure particular accommodation, employment, services, approvals, bookings or other opportunities.
Our role is to help you make informed decisions, navigate the process and feel more prepared—not to guarantee the decisions or outcomes of third parties or government authorities.
12. Limitation of Liability
To the extent permitted by law, Talk to Roo will not be responsible for loss or damage arising from circumstances outside our reasonable control, including actions or decisions made by third parties, government authorities, service providers or other organisations.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
13. Privacy
Talk to Roo will collect and use personal information in accordance with our Privacy Policy.
By engaging our services, you acknowledge that we may need to collect certain information from you to provide the services you have requested.
Our Privacy Policy explains how your information is collected, used and protected.
14. Communication
Depending on your selected package, communication may take place by email, telephone, video call, messaging services or other agreed communication methods.
We will make reasonable efforts to respond within the applicable support arrangements for your package.
Response times may vary depending on the nature of the enquiry, time zone, availability and circumstances.
15. Intellectual Property
All content provided by Talk to Roo, including website content, written materials, guides, branding, graphics and other resources, remains the property of Talk to Roo unless otherwise stated.
You may use materials provided to you for your own personal purposes in connection with the services you have purchased.
You must not reproduce, distribute, resell or commercially use Talk to Roo materials without our written permission.
16. Changes to These Terms
Talk to Roo may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The version applicable to your booking will generally be the version in effect when your booking is confirmed, unless otherwise required by law.
17. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be dealt with in accordance with applicable Australian law.
18. Contact Us
If you have any questions about these Terms & Conditions or your Talk to Roo service, please contact us at:
Talk to Roo
Email: hello@talktoroo.com
Website: www.talktoroo.com